Customer care

ORDER INFORMATION:

Orders received on weekdays are processed within 24 hours. Orders are accepted from Monday to Sunday from 10:00 to 20:00 Moscow time. Orders on weekends and holidays are processed on the next working day.

Buyers are responsible for the accuracy of the information provided when ordering.

PAYMENT METHODS:

Payment for the order and delivery are processed in Rubles or Bitcoins, depending on your location. We work with 100% prepayment.

Please contact us for any questions by phone: +7 921 189 22 11 or mail: hello@404notfound.ru

DELIVERY:

The delivery is tracked via delivery service. The cost and terms of delivery of each order are calculated individually, based on the weight of the order and delivery address.

TERMS OF DELIVERY:

You must specify delivery address while ordering. Seller is not responsible for faulty delivery/terms of orders if you specified incorrect information.

Either you or your representative with the payment confirmation paper must be present to receive the merchandise.

To avoid fraud situations the service representative has rights to ask for your document of identification, order number, item number and tracking number. We guarantee the confidentiality and protection of personal information of the recipient.

Examine your order upon delivery to ensure that there are no visible signs of damaged.

If a product has gone missing during delivery because of delivery service fault, you will receive a full refund for the value of the merchandise and delivery after the confirmation letter of missing package.

RETURN POLICY:

The Buyer has a right to reject goods at any time before receiving the goods and within 7 calendar days after receiving the good ( Reference paragraph 21 of "Rules for the internet sales of goods" approved. RF Government Decree of 27.09.2007 №612).

Returns of non-defective goods is possible in case if:

  • vendibility (packaging, seals, label) and completeness;
  • consumer properties of the goods;
  • a document confirming the fact and terms of purchase of this good.

The absence of the document does not deprive the buyer of the possibility to refer to other warrant purchases of goods from the Seller. Returns of goods is possible in the presence of a filled out Returned Goods form and a document confirming the fact and terms of purchase of this good (purchase receipt or cashier's check). Purchase receipt or cashier's check and a returned good form can be sent by email to hello@404notfound.ru or by post, which you can find in the documents attached to your package.

If a Buyer rejects non-faulty good he/she can obtain a refund, paid for the good according to the contract, except seller`s delivery fees for returning goods within 10 (ten) days from the date of the buyer`s appropriate written requirement.

RETURN BEYOND:

The buyer has no rights to reject non-faulty goods having specified feature, only consumer can use the goods and the following goods:

Reference "List of non-faulty, non-food goods, not be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration" approved. RF Government Decree of 19.01. 1998. №55.

  • textiles (cotton, linen, silk, wool and synthetic fabrics, non-woven products such as fabrics - tape ribbons, lace, etc.);
  • sewn and knitted items (sewn and knitted underwear, hosiery);

RETURNS OF DEFECTIVE ITEMS:

Defective items are items that have defects, which do not comply with the mandatory requirements, the purposes for which this type of product is commonly used.

Received items should answer the description on the web-site. The difference between the elements of design or decoration from those stated in the description on the website is not a failure or functionality of goods.

If there is a dispute about the causes of defects or fact of faulty goods and vendibility, an independent examination of the item will be conducted.

As referring to the internet sales, you have to return faulty goods before making a new order for the same goods.

If the similar item and dispute about defect causes of the item are unavailable on the web-site, the cost of the item will be returned to you within 10 (ten) working days from the moment the Seller`s receiving faulty goods. Cost of delivery is refundable (in case of buyer`s payment). Taxes and customs duties are not refundable.

RETURN POLICY:

The product must be packed carefully (with full set of accessories specified in the technical documentation on the product) and have no trace of exploitation.

Returning of goods is possible in the presence of filling out the Returned Goods form and a document confirming the fact and terms of purchase of the goods. The absence of the document does not deprive the buyer of the possibility to refer to other warrant purchases of goods from the Seller.

Purchase receipt or cashier's check and a returned goods form can be sent by email to hello@404notfound.ru or by post, which you can find in the documents attached to your package. In the Returned Goods form should be mentioned what kind of defect the goods have that the buyer is returning.

Guarantee period for clothes and shoes - 30 days from the date of receipt of the goods.